Frequently Asked Questions

How do I place an order?

Browse our products, add items to your cart, and proceed to checkout. Fill in your delivery details and choose a payment method. You'll receive a QR-coded invoice by email.

What payment methods do you accept?

We accept EcoCash, ZIPIT Bank, Visa/Mastercard, direct bank transfer, and cash on delivery in Harare. All payments are confirmed before dispatch.

How long does delivery take?

Orders within Harare are typically delivered within 1–3 business days. Other major cities 3–5 business days. Rural areas may take 5–10 business days.

Is there free delivery?

Yes! Orders over $50.00 qualify for free delivery. Standard shipping is $5.00 for orders below that threshold.

Can I return a product?

Yes. Unused products in original packaging can be returned within 14 days of delivery. Contact us to arrange a return. Refunds are processed within 5–7 business days.

How do I track my order?

After placing your order, you'll receive a QR-coded invoice by email. Scan the QR code or visit the link to check your order status in real time.

Do you offer bulk/wholesale pricing?

Yes! Contact us for volume pricing on orders of 10+ units of any product. We work with NGOs, government bodies, schools, and businesses.

How do I become a reseller?

Visit our Reseller Registration page, fill in your business details and pin your location on the map. Our team reviews applications within 48 hours.

Are your products genuine?

Absolutely. We source all products directly from reputable manufacturers and authorised distributors. Every product carries its manufacturer's warranty.

How do I contact customer support?

Use our contact form — we don't publish email addresses to protect against spam. You can also call us directly at +263 77 000 0000.

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